Dakota Plains Federal Credit Union

COVID-19 Response Plan

March 18, 2020

In response to the current situation surrounding the coronavirus, we’ve implemented our business continuity plan, which examines all areas of our operations.  We will continue to monitor the situation and take the necessary steps to protect our staff, members and community.  Updates will be posted as needed on this page.  If you have questions or concerns, please call us at 605-374-3380 or 800-714-9790

Lobby/Office Customer Access Restrictions:

With our staff, members, and communities as our focus, effective 4:00 PM Wednesday March 18 and until further notice, access inside our branches will be available by appointment only.  All current services including insurance are still available to our members.  Typical transactions normally performed in our lobbies will be performed exclusively via drive up, online banking, mobile app or by appointment.  Please contact your local branch to schedule an appointment.

This was a difficult decision to make and we understand this may cause some changes in routines and potential wait times at drive-ups.  This step along with all of us practicing strong social distancing techniques will help us to continue to provide the services you have come to expect.

Services Available from Home or Smartphone

We want to take this time to remind you that there are many services available to you from the comfort of your home. To download our mobile banking app, please search on Google Play or iTunes (it’s a Fiserv app) for “TouchBanking” and then input “dakotamobile” as the app code. We offer the following, that you can access from ANYWHERE:

  • Mobile Banking
  • Check your account balances
  • View recent transactions
  • Transfer money between your accounts
  • Bill Pay
  • Mobile Check Deposit
  • And More…

We also offer the CardValet app that allows you to monitor your debit card usage in order to stay alert to potential fraud. If you don’t recognize a transaction, you can immediately shut your card off which stops anymore transactions from going through your account. This app also gives you real-time balances for your accounts. You can download the CardValet app for your Apple iOS or Google Android device from the Apple app store or Google Play.

If you have any questions about either app, please call and we’ll be happy to assist you.

Also, please use this website to search for ATM’s in our network:  http://locatorsearch.cu24.com/

 

What we are doing…

You can rest assured that we are monitoring the latest news on the COVID-19 virus and we are doing what we can in each of our branches to prevent the spread of germs to keep our members and employees safe. With the help of information from the Centers for Disease Control (CDC) and organizations such as the Credit Union National Association, we are making sure to do the following: disinfect counters, desks, phones, handwashing and using hand sanitizer and avoiding contact with our face.

The health, safety, and welfare of everyone involved is our highest priority and we appreciate your understanding of the safety measures we’ve put in place, as well as actions that we may be required to take in the future as things evolve.

Beware of fraud

Fraudsters may see this period of uncertainty as a good time to attempt to take advantage of you. These people may pretend to call you from the World Health Organization or other similar organization and try to acquire sensitive information. Remember to never give out bank information, credit card numbers or expiration dates, CVV codes or online banking login information.

 

To find out more information, please visit our website www.dakotaplainsfcu.com or Call (605) 374-3380.

For the latest CDC information on the coronavirus, please visit www.cdc.gov

For SD specific coronavirus information, https://doh.sd.gov/

For ND specific coronavirus information, https://www.health.nd.gov/

 

Here at Dakota Plains Federal Credit Union, we’re big on YOU

 

 

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